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Resources


Unlocking AI in the Buyer Journey: Friend or Foe?
AI can capture data, summarize calls, and scale insights—but it can’t replace human presence. In the Discovery process, trust is built through real-time engagement, curiosity, and empathy. This post explores how AI can support (or hinder) early customer conversations, and what leaders should consider to ensure tech enhances, not replaces, the human connection that drives meaningful relationships.

Tish Looper
Jun 113 min read
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Unlocking Growth: The Undeniable Power of the Discovery Call
Customer Success is no longer just about retention—it’s a driver of long-term growth. This post introduces the GrowthLoop framework and why aligning CAC, NDR, and LTV across the customer journey creates a pathway for sustainable success.

Tish Looper
Jun 63 min read
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Earning Growth: The Hidden Cost of Neglecting Retention
Earning growth starts with retention. Discover how misaligned GTM strategies and leaky sales models silently stall revenue - and how to fix them.

Tish Looper
May 122 min read
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Empowering Customer Success as a Revenue Engine: How to Get Executive Buy-In and Drive Strategic Growth
Empower Customer Success as a revenue engine. Learn how to get executive buy-in, align teams, and drive long-term growth through the GrowthLoop Continuum.

Tish Looper
Apr 233 min read
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Unlocking Growth: Beyond Customer Acquisition to Sustainable Success
Growth isn’t just about acquisition—it’s about retention, expansion & scaling. Build a data-driven GTM strategy for sustainable success! 🚀

Tish Looper
Mar 42 min read
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Embracing AI: Balancing Automation with Human Talent for Sustainable Growth
In a rapidly evolving AI-driven market, product adoption and time to value are critical for customer retention and business growth. With inc

Tish Looper
Jan 293 min read
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