Resources

AI can capture data, summarize calls, and scale insights—but it can’t replace human presence. In the Discovery process, trust is built through real-time engagement, curiosity, and empathy. This post explores how AI can support (or hinder) early customer conversations, and what leaders should consider to ensure tech enhances, not replaces, the human connection that drives meaningful relationships.

Customer Success is no longer just about retention—it’s a driver of long-term growth. This post introduces the GrowthLoop framework and why aligning CAC, NDR, and LTV across the customer journey creates a pathway for sustainable success.

Earning growth starts with retention. Discover how misaligned GTM strategies and leaky sales models silently stall revenue - and how to fix them.

Feedback helps us reflect on the past, but true growth happens when we feedforward. In this post, I explore how embracing both can drive leadership, build stronger teams, and create lasting personal and professional momentum. Reflection brings clarity; feedforward creates action. Learn how to engage for growth with purpose and focus.

Empower Customer Success as a revenue engine. Learn how to get executive buy-in, align teams, and drive long-term growth through the GrowthLoop Continuum.

Growth isn’t just about acquisition—it’s about retention, expansion & scaling. Build a data-driven GTM strategy for sustainable success! 🚀

In a rapidly evolving AI-driven market, product adoption and time to value are critical for customer retention and business growth. With inc

Dreams with Dates: Turning Aspirations into Goals for a Customer-Centric 2025 As the calendar turns to a new year, we find ourselves...

Changing your accountability dialog from excuses to ownership empowers you to take control, fostering personal growth & professional success

The value of creating a Leadership Legacy with a foundation of Integrity, Accountability and Trust!

Generative AI enhances productivity, fosters innovation, and boosts customer experience. Discover its impact on growth at mslcinc.net

Explore the Seller's Journey: Attract, engage, convert, retain - keys to business growth and success in a competitive market.

Prioritize post-sales engagement to unlock customer success. It's game on for building lasting partnerships beyond the sale! 🌟

March 25th, 2024, Today is National Tolkien Reading Day, and the books are a part of our family library and reading list.  I truly love...

Last year I previously shared some exciting adventures, including a 35-mile bike ride in the Northwoods of Wisconsin and experienced the...